Richard Shadlock is known by his colleagues at NYS as “the font of all knowledge”, because of the library of information he has garnered over his five years at the agency. Richard’s passion, his caring approach and his infectious spirit means he is always looking for the best solution to any given brief, question, or challenge.
Richard has driven efficiencies across the team by restructuring the department and implementing a more effective, standardised way of working across all five offices and both event brands (NYS and Capita Travel and Events). In 2019, he was responsible for the effective running of over 275 events, the building of 46 delegate registration websites, more than 27,000 event invites, 24 apps, and the effective management of a team of 33.
"Richard displays incomparable emotional intelligence and can adapt his approach as required,” says Caroline Medcalf, NYS Director of Events. “He is a change leader, with the ability to influence and enthuse others in order to build a solid platform for change. He has a unique ability to be able to lead this team through every triumph and challenge, whilst keeping the outlook positive and focused for the benefit of the solution, and ultimately our customers.”