The last twelve months has seen Manchester Central build on its status as one of Europe’s leading conference venues with a revamped catering offer, upgraded facilities and a service that goes above and beyond, culminating in significant growth across all KPIs.
In particular, the corporate sector has seen a record amount of growth with the number of events increasing by 76%, resulting in a 73% increase in revenue. Well-known organisations such as BP, Booking.Com, the Premier League and Rolls Royce all chose to hold events in the venue for the first time.
With £1.5m spent on improving facilities across the venue, Manchester Central has continued to invest in providing an outstanding client and visitor experience. This, combined with providing exceptional customer service, is one of the reasons as to why the venue recorded a record high monthly NPS score of 72 - smashing all targets.