Community Banking Live


Community Banking brings together branches on the high-street with our contact centres to support our customers with their financial needs, whether they connect with us physically in branch or in the community, or virtually through telephone or web. Community Banking consists of more than 14000 colleagues, in more than 1400 locations across four countries servicing more than 14 million customers and clients. This event, on the 5 July 2017, was the official launch of “5 Star Standards” a framework to support colleagues to create memorable customer experiences through emotional connections, leading to customer loyalty and growth.

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