Hilton London Wembley
Hilton London Wembley has proved by being imaginative, dedicated and creative that it has been able to take on the challenges caused by the pandemic and found new innovative solutions. This entry highlights the versatility and adaptability of the venue during this period, with case studies which highlight how they have maintained the expected high level of service expected by their clients and delivered it in a Covid world. At the same time the hotel has achieved the seemingly impossible – won new business, brought in substantial revenue and out performed other hotels across the UK during this period. The entry highlights how it has been able to maintain the confidence of its existing clientele and bring in new clients while working with much smaller teams because many staff were furloughed during the most trying periods. We believe this entry showcases a can-do attitude by a hotel which has survived and at some points thrived while hospitality worldwide was facing its worse time in living memory.