ICC Belfast

ICC Belfast is Northern Ireland’s only purpose-built international convention centre and plays a leading role in attracting international visitors to the region for business events.

At the core of the organisation’s success is the Event Delivery Team. This multidisciplinary team of 40 plays a pivotal role in fulfilling the company’s vision to create a world-class stage where people make great things happen. Comprising experts in event management, production, operations, hospitality, IT, and marketing, they ensure the seamless delivery of high-profile business events.

In the past 16 months, this team has been the primary engine behind ICC Belfast’s unprecedented growth. Operating under the ethos,“We are at the Heart of the City with the City at our Heart.” they understand the responsibility of delivering world-class events, ensuring exceptional customer and client experiences that generate lasting cultural, social and economic impact for Belfast and Northern Ireland.

An employee and customer-centric culture underpins the team’s approach, resulting in record-high levels of customer feedback scores, Net Promoter Scores (NPS), and team engagement results. This culture of excellence has contributed to the organisation achieving prestigious national and international accolades from Diversity Mark, the Green Meetings Gold Award, and ISO 20121 accreditation for sustainable event management.

The ultimate testament to the team’s success is the loyalty of our clients. In the last 16 months, repeat business accounted for 22% of total sales. A standout example is the Research Quality Association who, after experiencing the team's seamless delivery in 2025, committed to a further three conferences through 2031.

Combining a technical powerhouse with a customer-centric heart has not only delivered outstanding events but has solidified ICC Belfast’s reputation as a global leader, ensuring the region remains a top-tier destination for international business tourism.