In response to a need for the business events industry to come together and respond to the universal challenges faced at a time when the potential for networking and meaningful interaction was severely compromised, the team at ICC Belfast teamed up with international keynote speaker David Meade in June 2021 to devise and host a brand-new digital event series, The Virtual Delegate. Their finely honed hybrid skills along with the very best production values and expertise were then exemplified once again in September 2021 when ICC Belfast successfully delivered the European Association for Behavioural and Cognitive Therapies (EABCT) hybrid conference. Originally built as a beacon of hope for Belfast, the team were determined to remain agile and creative when responding to clients’ evolving needs throughout the pandemic. Multi-disciplinary teams were assembled that responded to client concerns with bespoke ‘Survival Kits’, the objective of which was to safeguard the revenue and economic impact from these events. This approach is now paying dividends as the team gears up for a bumper year of creating emotional connections through incredible live event experiences for new and retained clients alike.