The Experience Studio
The Experience Studio, by Amex GBT Meetings & Events
The Experience Studio operates as an integrated global creative engine: 500+ M&E professionals across 16 countries functioning as one unified team. Over the past year, we've executed 9,000+ events for 3.1M+ attendees and achieved a client satisfaction score that averages 97%.
Global Operating Model:
Our unique segment-driven model delivers specific, measurable advantages for our clients. Cross-border collaboration reduces typical project timelines by 30-40%. We now serve 6 continents, where we leverage our local buying and ethical supplier partnerships.
Growth:
We've achieved 17% revenue growth while maintaining these quality metrics. Recent wins—including European Commission and L'Oreal—demonstrate that clients value integrated global delivery with genuine local market expertise.
At the core, our offering is highly effective due to dedicated teamwork at three levels: • Operationally: Centralised strategy, decentralised execution. Ideas flow across time zones. A concept for a client is developed in one market, then refined and perfected across others before client presentation - creating extra layers of innovation, customisation and speed. • Culturally: Our 500+ team members contribute 4,000+ volunteer hours annually. We've achieved Platinum EcoVadis status (top 1% globally) and compensate 100% of our business travel emissions. Our eight inclusion groups drive diverse perspectives, while female representation across senior leadership reflects our equity commitment. • Technologically: We've integrated AI strategically to amplify creativity. Photo-realistic renderings and immersive video walkthroughs reduce design revision cycles and accelerate client satisfaction. Rather than being bolted on, this capability is embedded into our workflow.
Client Value:
Our competitive edge isn’t achieved through any single element. It's the integration of creativity, cultural alignment, operational discipline, and strategic technology adoption—built consistently, globally and proven through measurable results. Based on these successes, we feel that’s how global creative agencies can continue to add extra value to their clients, in 2026 and beyond.